How do I move around theartauction.net?

Clicking the buttons on the navigation bar at the top of the page, the subjects and images on our website pages, and the subjects in the site map will lead you from screen to screen.

How can I learn about property in forthcoming auctions?

The Art Auction’s online search engine, allows you to either search specific items or browse entire catalogues with images from The Art Auction’s network.

Account

Can I change my registration information?

Yes, by going to "Your Account" and selecting the appropriate link in "Your Profile."

How do I log in?

You can log in by either clicking the buttons called "Log In" or "Your Account" or the "Bid" button on a lot detail page.  Then, simply follow the instructions.

How do I log out?

You can log out by clicking the "Log Out" button at the top left of your screen.  (The log out button is only visible when you are logged in.)

Why do I need to register to create an account?

Registration information provides the email address for online bid confirmations and the billing address for successful bidders.

What if I forget my password?

Click "username or password" in the help box of the "Register or Log In" page and follow the easy steps to receive a quick email with your forgotten password.  For questions, please contact theartauction.net Client Service at info@theartauction.net.

What if I forget both my username and password?

For security reasons, our staff does not have access to this information. It may help you to remember that usernames and passwords must be at least 6 characters long, with no spaces.  If you think you know your username, see the next question.  If you are not able to remember your username and password, we recommend that you re-register. For questions, please contact theartauction.net Client Service at info@theartauction.net.

What is Your Account?

Your Account is your personal and secure portal to

bids.

Why do I need to log in and log out?

Logging in and out protects the privacy of your information.

Collection and shipping

When can I collect property I have purchased?

Collection information for each auction is available from the registration to other locations.

What if I can't collect purchased property soon after the auction?

Administration, handling and insurance charges will be due where collection is delayed beyond the period noted in the catalogue and the collection information for your auction.

Who arranges shipping?

Buyers and sellers arrange shipping and may use their own.

Are there restrictions in shipping to other countries?

Certain property sold at auction may be subject to laws governing export from the country where it was purchased and import into another country.  It is the buyer's responsibility to be aware of these restrictions and obtain any relevant licenses.  For details, please contact your customs agent, an international shipper.

What is the first step to selling at auction?

The first step is to find out whether theArtAuction.net sells your type of property and how much it might be worth at auction.

How can I learn if theArtAuction.net  sells my kind of property and its possible auction value?

There are several options, including contacting an appraiser near you; emailing your inquiry to info@theartauction.net or emailing a specialist from the stores section.

How much will it cost to sell property at theArtAuction?

theArtAuction  operates a sliding scale of commission charges for sellers based on a client's selling activity during a year.  Please refer to this commission sliding scale:

Less than $1,000.00 is 15%

From $1,001.00 to $10,000.00 is 10%

From $10,001.oo to $50,000.00 is 7%

From $50,001.oo to $100,000.00 is 6%

From $100,001.oo to $500,000.00 is 5%

From $500,001.oo to $1,000,000.00 plus is 3%

After the auction

How will I learn the sale price of my property?

Soon after the auction theArtAuction.net mails out a post-sale notification listing the final bid price or, in the event that the property failed to sell, a notification that your property was bought in.

What if my property fails to sell?

We suggest you contact a specialist for advice on whether to re-offer the property.

When will I receive payment?

Approximately 35 days after the auction theArtAuction.net sends payments, assuming that purchasers have paid theArtAuctionnet.

Features

Do I need special computer programs for theArtAuction.net?

No, but we suggest several browser plug-ins or media players to fully enjoy the features on theArtAuction.net or other relevant sites.  Shown below these free programs are easy to download and install.  

For interactive multimedia and audio

Your browser has the Flash 7 plug-in already installed.

Macromedia Flash 6 plug-in

For audio

Your browser has the Shockwave 8.5 plug-in already installed

Macromedia Shockwave 8.5 plug-in

For video

Your browser has the Quicktime 6.5 plug-in already installed.

QuickTime 6

For PDF files

Adobe Acrobat Reader 5

For assistance, please contact theartauction.net at info@theartauction.net